Frequently Asked Questions:
FAQ:
Q: How Long Does It Take My Order To Ship: A:All orders are roast-to-order and hand packed. Our value comes from being able to provide the freshest coffee available on the internet. The coffee is shipped the same day it is roasted on whole bean coffee, and shipped the day after roasting on ground coffee. Because of this, the coffee orders will take 1-5 business days before our roasters are ready to ship them. Once shipped, it can take an additional 1-5 business days depending on the customer location via standard ground shipping by USPS. All orders come with tracking information that we update your order with, which will trigger an automatic notification from your store to your customer.
Q: Can I Get Refund? Cancel My Order? A:We have a really straightforward policy on refunds....Your fault, you pay. Our fault, we pay. "Nobody's" fault, we split it If you entered the wrong product info, type, amount, etc,:shipping info; credit card info then you pay for the error. Website description wrong, If we send the wrong grind, type of coffee, etc., We will pay for replacement. If it's nobody's fault, stolen, never delivered, damaged in shipping, then you will pay for the shipping and we will pay for the coffee. Orders can only be cancelled within 8 hours of placing. Call our hotline: 330-502-1848 if you need to cancel. Never return coffee that has been sent to you, we just have to destroy it for quality control.
Q: How Can I Track My Order? A: Once the courier scans your package and begins transit, a tracking email will be sent out to you.
Q: Do you REALLY offer FREE shipping? A: We offer free shipping on all original coffee orders sent to the US and it's Territories. The only time we charge for shipping is on returns. WE DO NOT OFFER INTERNATIONAL SHIPPING
Q: How Do I Use a Discount Code A: If you receive a discount code, please enter it at checkout in the discount code field, and then click “apply”. Please note that only one discount code can be used per order., we cannot stack. Also you cannot use an expired code or retroactively try to apply a discount code. Please feel free to reach out to our support team if you need assistance.
Q: What's your data use and privacy policy? A: This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.leftofstr8coffee.com/ (the “Site”).